How to make a claim

  1. Download the claim form from the website or APP
  2. Fill in the claim form correctly – please note that there are areas that your vet will need to fill in directly. The following documents also need to be included in your email to Petsure:
    • Any pathology, radiology, consult report that was needed
    • Proof of payment that you made to the vet ie. credit card slip copy, EFT confirmation etc
    • A detailed vet invoice
  3. Email your claim form and all related documents to claims@petsure.co.za or fax to 0866610989
  4. Claims must be submitted and received within 60 ( sixty ) x days of the incurred veterinary treatment.
Vet wth a dog and a cat

Download a PDF claim form