Subject to the below terms and conditions
We know that you want only the best for your pet. We do too, and that’s why we’re so confident in the quality of our products. However, if you and your furry friend aren’t completely satisfied with your Ultra Dog or Ultra Cat purchase, we will happily give you your money back. All you have to do is return your purchase to the store and present your receipt as proof of purchase.

If you are not assisted in-store to your satisfaction, contact us on 0860 103 764 or visit

This only applies to Ultra Dog and Ultra Cat products purchased from a Veterinary Outlet.

In order to qualify for this guarantee please ensure that your Ultra Dog or Ultra Cat product complies with the following criteria: