100% Money-back Guarantee

A dog and lady looking each other in the eyes with the words "You know that look" in-between them. Signaling that pet owners know "the look" from their pets when they are hungry.
A dog and lady looking each other in the eyes with the words "You know that look" in-between them. Signaling that pet owners know "the look" from their pets when they are hungry.

100% MONEY-BACK GUARANTEE

SUBJECT TO THE BELOW TERMS AND CONDITIONS

We know that you want only the best for your pet. We do too, and that’s why we’re so confident in the quality of our products. However, if you and your furry friend aren’t completely satisfied with your Ultra Pet purchase, we will happily give you your money back. All you have to do is return your purchase to the store and present your receipt as proof of purchase.

If you are not assisted in-store to your satisfaction, contact us on 0860 103 764 or visit rclfoods.com

THIS ONLY APPLIES TO ULTRA PET PRODUCTS PURCHASED FROM A VETERINARY OUTLET.

In order to qualify for this guarantee please ensure that your Ultra Pet product complies with the following criteria:

  1. The product must be returned within 30 days of the item being bought.

  2. Ideally, the product should be in its original packaging. This is important as we need the batch details from the bag for quality control and testing.

  3. If the product has been decanted and the packaging misplaced, then the original proof of purchase will need to be provided.

  4. Ultra Pet food should not be mixed with any other dog/ cat food products as this will affect the test results. Sadly, if this occurs, then we will not be able to accept the return and the guarantee will not apply.